Frequently Asked Questions
Everything you need to know about your daily caffeine fix.
How do you ensure the freshness of your coffee beans?
We roast our beans in small batches and ship them within 48 hours of roasting. Each bag features a one-way degassing valve to lock in flavor and keep oxygen out.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Do you offer a subscription service?
Yes! You can choose your favorite blends and set a delivery frequency (every 2, 4, or 6 weeks) to save 15% on every order and never run out of coffee.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or you are unsatisfied, please contact us within 14 days for a resolution.
Are your coffee beans ethically sourced?
Absolutely. We work directly with farmers and reputable importers to ensure all our beans are Fair Trade certified and grown using sustainable farming practices.
Do you provide grind options for different brewing methods?
Yes, we offer various grind sizes including Whole Bean, Drip, Espresso, and French Press to ensure you get the perfect extraction for your equipment.